Terms & Conditions

1. Acceptance of Terms

By accessing and using Belvenza, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these Terms & Conditions, please do not use our service.

2. Booking and Reservations

All bookings made through Belvenza are subject to availability and confirmation. We reserve the right to refuse any booking at our discretion.

• Bookings are confirmed only after payment is processed
• Prices are subject to change until booking is confirmed
• Special requests are subject to hotel availability
• All guests must provide valid identification at check-in

3. Payment Terms

Payment is required at the time of booking unless otherwise specified. We accept major credit cards and other payment methods as indicated on our platform. All prices are in Euros (€) unless otherwise stated.

4. Cancellation Policy

Cancellation policies vary by hotel and rate. Please review the specific cancellation policy for your booking before completing your reservation. Cancellation fees may apply depending on the hotel's policy and timing of cancellation.

5. User Responsibilities

As a user of Belvenza, you agree to:

• Provide accurate and complete information
• Maintain the confidentiality of your account
• Notify us of any unauthorized use of your account
• Comply with all applicable laws and regulations

6. Limitation of Liability

Belvenza acts as an intermediary between guests and hotels. We are not responsible for the services provided by hotels or any issues that may arise during your stay. Our liability is limited to the booking service we provide.

7. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our service after changes constitutes acceptance of the new terms.

8. Contact Information

If you have any questions about these Terms & Conditions, please contact us at legal@belvenza.com